Privacy Policy

Last updated: 28.08.2026

1. Who we are

ФЕДС с.Косел Охрид ДООЕЛ (FEDS s.Kosel Ohrid DOOEL), single-member limited liability company (ДООЕЛ), registered under company number 5452538 and tax number 4020000125097, Комплекс-ЕМО бр. 1, Косел, 6000 Охрид, North Macedonia.

Contact: office@feds.mk · +38970249169

We are the controller of the personal data described here. This policy explains what we collect, why, on what legal basis, how long we keep it, and your rights.

2. What data we collect

Contact and enquiry data — name, company, email, phone and your message, when you submit a quote or contact form.

Account data — where you register to download CAD/STEP files: name, email and login credentials.

Technical data — IP address, browser, device and pages visited, collected automatically through server logs and cookies.

3. Why we use it and our legal basis

To respond to enquiries and prepare quotes — to take steps at your request before a contract, and our legitimate interest in answering you.

To provide downloads and manage your account — to perform our agreement with you.

To operate, secure and improve the website — our legitimate interest in a working, safe site.

To meet legal and accounting obligations — where the law requires it.

4. Sharing

We do not sell your data. We share it only with service providers who help us run the business — hosting, email and, where applicable, shipping and payment — and only as far as needed, under data-processing agreements where required. We may disclose data where the law obliges us to.

5. International transfers

Where data is transferred outside North Macedonia or the European Economic Area, we ensure adequate protection through appropriate safeguards, such as standard contractual clauses.

6. How long we keep it

We keep personal data only as long as necessary for its purpose, and for any period the law requires (for example, accounting records). Enquiry data is generally kept up to two years unless a business relationship continues.

7. Your rights

You have the right to access, rectify, erase, restrict and object to processing, and the right to data portability. Where processing is based on consent, you may withdraw it at any time. You may also complain to the supervisory authority — in North Macedonia, the Agency for Personal Data Protection (Агенција за заштита на личните податоци).

To exercise any right, contact us at office@feds.mk.

8. Cookies

This website uses cookies. See our Cookie Policy for details.

9. Changes

We may update this policy from time to time. The date above shows when it last changed.